Our Rates

Let’s talk money. How much do we charge for our services?

There are several answers to that question depending on variable circumstances and there are lots of things taken into consideration before we can answer the question exactly for your particular business.

Let’s look at the basics first.

Our normal hourly rate in Texas is $75.00 per hour with a $40.00 travel charge for the first hour. If we are dealing with a large project that both you and I know is going to cost thousands, we will give you a bid so we can both lock in the price of the project.

Normally depending on the distance traveled, we usually do not charge mileage. If for any reason we do intend to charge mileage, we will tell you when you call in for service, get it approved prior to leaving and record the name of the person who authorized it.

Overtime is charged at the rate of time and a half Monday through Friday after 5:00PM and on all weekends and Holidays. If you call in the morning and because of a busy schedule we do not get there until the afternoon, normally, no overtime will be charged.

Any time we intend to charge overtime or double time, we will advise you or your representative and get approval and record the name of the person in your organization who approved it.

We charge double time on two holidays only, Christmas and Thanksgiving. We also charge double time 7 days a week from Midnight to 6AM.

Sometimes a technicians will choose to work in some of these time periods because it is convenient for him. If such an instance occurs where the choice is ours, our normal rate without overtime will apply.

But what kind of things effect the prices?

Here are some but not necessarily all of the things we consider when committing to a pricing structure for your company:

How are you going to pay for the service? Cash or credit?
Are you under a service contract with us?
Do we do your preventative maintenance
Are we your exclusive service provider
How fast will you pay your bills? Is it COD or will we have to wait 60 days?
How many stores of yours are we currently doing business in?
How many stores do you have in your chain?
How long have you and I been doing business together?
Is there a history?
When we do business, are you overly demanding and just generally a pin if the rear?
How often do you call us for service?
Did you put a deposit down on the project?

And the big one…

Have we agreed on a price for the project before we started, finished the project and then you want to renegotiate the price? That’s always a problem and unwelcome.

Some really good news

We do not raise prices for loyal customers. Once we establish a price for your company, we will guarantee this price for 10 years. As long as you remain a loyal exclusive customer, we will never raise your rates. We have customers today that are still paying the same hourly rates they paid us 10 years ago. That is a good deal!

BUT:

If you decide to switch, and let someone else do your service and then decide that other company doesn’t know their hind quarters from a hole in the ground; and then call us back…

All deals are off and your rate would most probably be increased.

Our business is like all others. We basically have two rules.

Rule One: The more you buy, the cheaper it becomes

And

Rule Two: Money talks and that other stuff…. walks!