Put in a Service Call

Thanks for letting us be your service agency and repair your commercial food service equipment. The form below is prioritized so the most important, relevant information is asked for first. The more of the form you can fill out, the faster and less expensive we can make your repair and get you back up and running. In addition, the more information you give, the more we can send the right technician with right experience and parts.

  Name:
 
  Position (title) with your company:
 
  Business Address:
 
  City:
 
  State:
 
  Zip:
 
  Restaurant or Business Name:
 
  Cell Phone:
 
  Business Phone:
 
   
  Store Number (Chain Accounts):
 
   
  How will you be paying for the repair?:
  Cash Check Credit Card
Money Order Open 14-Day Credit Account
   
  Are you a new client and want to establish a credit account with us? Click here.
   
  Type of machine that needs repair(Fryer, dishwasher, walk in freezer etc):
 
   
  Is this the only machine like this you have?:
 
(Do you have more than one fryer, grill or walk in, where this is not an emergency?)
   
  What is the machine doing or not doing that makes you think it is broken? (type as much as you can here.) The more symptoms you tell us, the faster we can 'zero in' on your problem:
 
   
  Who is the manufacturer of the equipment? (Like Frymaster, Dean, Hobart etc):
 
   
  Model and serial number of the machine:
 
   
  How fast do you need this machine up and running? (Check one):
  Anytime Today ASAP Anytime in the Next Day or So
   
  Is there a time of the day that is bad for you and when we should NOT COME?:
 
   
  Do you authorize an overtime rate to be charged to you to get this machine running right now if the repair time is after 5:00PM?:
  Yes No
   

Closing comments

Monday through Friday 8AM to 5PM Central Standard time, you should expect to get a return call from this e-mail within 10 minutes. If you do not get a call within that time you may call us at 210 520-6640 or our local number in your city or you can print this form and fax it to 210 520-6643.

Thanks for using The Restaurant Repair Company. After your repair has been done, please fill out the customer comment form at the home page. Good or bad; we want to know what you thought of the service and the service technicians.

If at any time you think there might be any kind of a problem during, before or after the repair, do not hesitate to call us. We are always happy to hear from you personally.

Also don’t forget that we are always happy to come for a free estimate on anything that is broken in your store.

Thanks again. We’ll be speaking to you soon.

Click submit to send this form now! If you do not hear from us within 30 minutes, something went wrong and we did not get your information. You might want to call us at our local number in your city.